Project Goal
Simplify and smoothen the customer service process by clarifying the user interface. Make information more transparent while increasing costumer’s trust in the app and allowing them to have a better shopping experience.
When there is an unusual problem that exists in my order in Ubereats, I want to report this issue and have an efficient conversation with the customer service team, so I can get the problem resolved smoothly.
User Job
Sprint Questions
How can we make the user interface more accessible?
How can we encourage users to trust the app and report their problems?
What are the possible attitude or reactions of the customers when facing an unusual problem?
Customer Journey Map
